We want you to be happy with the service and care that we provide at St George’s Vets. However, we understand that occasionally things may happen that you feel are unsatisfactory.
Please tell us when you aren’t happy as most problems can be sorted out quickly and easily. The best way to do this is to discuss it with the person who is looking after your pet at the time of the problem.
If this hasn’t resolved the problem and you would like to complain formally, then let us know as soon as you can by :
It is better to contact us as quickly as possible, so please try to write to us within 2 weeks. This gives us the best opportunity to investigate and resolve the issue.
Please include the following information to help us in investigating the problem:
What we will do
How we investigate your complaint:
If you do feel this doesn't resolve your complaint:
If you have a problem, we welcome the opportunity to try and resolve this for you, however this does not affect your right to approach the Royal College of Veterinary Surgeons, if you are dissatisfied with the outcome.