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We place a high priority on your privacy and will only use information collected from you in accordance with the Data Protection Act 1998. We will use that information only to register you with the practice, send informational newsletters and emails and to process any online  order and provide you with the best possible service.

As part of our ongoing service we may contact you by e-mail or telephone to ensure that you are completely satisfied with both your purchase and our service. For your order to be processed, your address and telephone number will need to be stored in our database.

This information will be held by us securely in accordance with current legal requirements and consists of your name, address, telephone number and email address. We do not store credit card details and they are not are not accessible by us. They may be stored by Royal Bank of Scotland/Worldpay or Paypal for ease of future use of our store. In accordance with the Privacy and Electronic Communications Act, passed into law 11th December 2003, we will only send marketing emails to you on similar or related pet products.

Cookies Policy

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

There are two kinds of cookies - session (set on a short-term basis and auto-deleting after a few minutes or when you close your browser), usually in order to register to a website that you are logged in to it, and persistent, set by the website and stored for a longer period of time, usually used to store commonly entered information on forms (such as your name, address, and telephone number), any preferences the website might allow you to store in terms of layout and functionality (such as widgets on an iGoogle home page), and information about your browsing habits across multiple sites, usually used to allow advertisers and social network site operators to target advertising at you.

We use Google Analytics to analyse the use of our website and help us create a more useful and easy to use site. The data collected is completely anonymous and does not store any personal details. The information, collected by Google through the use of the cookie, is used to analyse how visitors make use of the website and allows us to gather statistical information such as website activity, visitor numbers, popular pages, customer journey through the website, etc.

If you would like to opt out of being tracked by Google Analytics you can use the opt-out tool at: https://tools.google.com/dlpage/gaoptout.

We use cookies to ensure that we give you the best experience on our website. If you continue without changing your settings, we’ll assume that you are happy to receive all cookies our websites set. However, if you would like to, you can change your cookie settings at any time.

Instructions for blocking cookies using browser settings:

For other browsers and operating systems, consult your relevant help file.

The use of persistent cookies in the European Union has been regulated by EU Directive 2002/58 on Privacy and Electronic Communications, and in the UK is enacted under the authority of the Information Commissioner’s Office.

External Links

Even though this website seeks to provide quality, safe and relevant external links, users ought to apply a policy of caution before following any external web links from this website. Such links are followed at the user’s own risk.

The website owners can neither guarantee nor verify the contents of any externally linked website despite their very best efforts. The website owners cannot be held liable for any damages or implications as a result of visiting any external links mentioned.

We encourage you to be cautions and to read the privacy statements of each and every website that collects your information.

This privacy statement only applies to information collected on this website.

Adverts and Sponsored Links

This website may include sponsored links and adverts. These sponsors and advertisers may have privacy policies regarding the adverts they serve.

Clicking on any such adverts will send you to the advertiser’s website through a referral program, which may use cookies and will track the quantity of referrals sent from this website. This may feature the use of cookies which may in turn be saved on your device hard drive. Sponsored external links are followed at your own risk and this website and its owners cannot be held liable for any damages or implications as a result of any external links mentioned.

Social Media

Interactions made through external social media services that this website and its owners participate with are subject to the terms and conditions as well as the privacy policies held with each social media service.

Users are encouraged to use social media platforms sensibly and with due care and attention in respect of their own privacy and personal details. We will never ask for sensitive information through social media services and encourage users wishing to discuss sensitive details to get in contact through primary communication channels like telephone and email.

This website may use social sharing buttons which help share web content directly from web pages to the social media services in question. Users are strongly advised prior to using these buttons that they do so at their own discretion and note that the social media service may track and save your request to share a web page respectively through your social media account.